
Industry Perspectives
Insights shaping the future of customer experience
Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.
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What’s Inside the Envelope Matters: Protect Your Cashflow with Address Verification
Your invoices, contracts, and critical documents deserve to be delivered—accurately and on time. Discover how address verification with Quadient iAddress™ protects your cashflow, reduces costly errors, and ensures your most important communications reach the right people. Because what’s inside the envelope matters.
European accessibility laws and standards: EN 301 549
Learn how EN 301 549 supports European accessibility laws, including the Web Accessibility Directive and European Accessibility Act, for accessible digital content.
The value of a unified software
When you downloaded Inspire R12, you were expecting to see the new UI. What you might not know is that your new UI was a preview of something larger.
Understanding and Using NCOALink Results
Interested in understanding and using NCOALink Results? Read our blog post to learn more, and get the most from your address list.
Is Insurtech becoming part of the mainstream?
Insurtech demonstrates how companies can leverage technology to provide exceptional products to customers. Watch our complimentary webinar to learn more!
In Times of Uncertainty, Communications Matter
How modern communication technology helps HHS agencies maintain program integrity and client trust during policy disruption and operational challenges.
The Future of Member Engagement: Intelligent Communications for a More Connected Care Experience
Explore how health plans use intelligent communications with AI, personalization, and digital integration to create seamless, empathetic member experiences.
Urgent update for 2024: Essential email security practices for compliance
Master 2024's email trends: Follow new Gmail/Yahoo rules, simplify unsubscribes, and keep content relevant to boost your email impact.
Quadient customers are NPS leaders in the US Health Insurance market
Forrester’s recent Trends Report, “The US Net Promoter Rankings, 2022: Net Promoter Scores And Rankings For 221 Brands Across 13 Industries” includes information about trends in NPS scores for key industries.
Six common shipping surcharges and how to avoid them
Everyone experiences fees and surcharges – especially when shipping packages. They can add up fast, especially for businesses that ship frequently. Understanding what the most common shipping surcharges are, and how to overcome them is your first line of defense. In this article, we uncover the 6 most common shipping surcharges that might be hurting your bottom line.












