Quadient Named a Leader in the 2026 QKS Spark Matrix for CCM

Quadient Named a Leader in the 2026 QKS Spark Matrix™ for Customer Communication Management

Quadient has been recognised as a Technology Leader in the 2026 QKS Spark Matrix™ for Customer Communication Management (CCM), reinforcing our commitment to helping organisations modernise customer communications, improve operational efficiency and deliver personalised experiences across every channel.

As customer expectations continue to rise, organisations need more than document generation. They need intelligent customer communication management that connects data, automates workflows, ensures compliance and delivers consistent experiences across print, digital, email, SMS, mobile and web.

Quadient's recognition reflects our continued investment in AI-powered automation, cloud innovation, omnichannel communications and enterprise-scale customer experience management.

Download the report to learn why Quadient was recognised as a leader.

Why was Quadient recognised as a leader in Customer Communication Management?

According to the QKS Spark Matrix evaluation, leading CCM vendors are assessed across two primary dimensions:

• Technology Excellence

• Customer Impact

Quadient earned recognition by delivering a comprehensive platform that enables organisations to:

• Create highly personalised customer communications

• Automate document creation and delivery

• Manage communications across every customer touchpoint

• Improve compliance and governance

• Accelerate digital transformation initiatives

• Leverage AI to optimise customer engagement

Whether organisations are modernising legacy CCM systems or expanding digital engagement strategies, Quadient provides the flexibility and scalability required by today's enterprise.

Why was Quadient recognised in the 2026 QKS Spark Matrix?

Quadient was recognised for delivering advanced customer communication capabilities that combine personalisation, automation, AI, omnichannel delivery, cloud innovation and enterprise scalability.

“Quadient's standing is shaped by architectural breadth and CCM heritage that position it as the established benchmark in the evaluated set, , anchored by deployment flexibility across on-premises, hybrid and cloud-native SaaS, journey mapping linked directly to the composition templates, native A/B testing and analytics and the most mature productised migration tooling in the set. This creates relevance for large regulated enterprises and service providers that value deployment flexibility without re-platforming, journey-to-template design in one surface and a single platform spanning composition, delivery, archive, accessibility and migration.” - QKS

Discover what sets Quadient apart

Independent analyst recognition provides valuable insight when evaluating Customer Communication Management solutions. Download the 2026 QKS Spark Matrix™ for Customer Communication Management to discover why Quadient continues to be recognised for innovation, customer impact and technology excellence.

Learn how Quadient can help your organisation modernise communications, improve customer experiences and accelerate digital transformation.