Quadient Named a Leader in the 2026 QKS Spark Matrix for CCM

Quadient Named a Leader in the 2026 QKS Spark Matrix™ for Customer Communication Management

Quadient has been recognized as a Technology Leader in the 2026 QKS Spark Matrix™ for Customer Communication Management (CCM), reinforcing our commitment to helping organizations modernize customer communications, improve operational efficiency, and deliver personalized experiences across every channel.

As customer expectations continue to rise, organizations need more than document generation. They need intelligent customer communication management that connects data, automates workflows, ensures compliance, and delivers consistent experiences across print, digital, email, SMS, mobile, and web.

Quadient's recognition reflects our continued investment in AI-powered automation, cloud innovation, omnichannel communications, and enterprise-scale customer experience management.

Download the report to learn why Quadient was recognized as a leader.

Why was Quadient recognized as a leader in Customer Communication Management?

According to the QKS Spark Matrix evaluation, leading CCM vendors are assessed across two primary dimensions:

• Technology Excellence

• Customer Impact

Quadient earned recognition by delivering a comprehensive platform that enables organizations to:

• Create highly personalized customer communications

• Automate document creation and delivery

• Manage communications across every customer touchpoint

• Improve compliance and governance

• Accelerate digital transformation initiatives

• Leverage AI to optimize customer engagement

Whether organizations are modernizing legacy CCM systems or expanding digital engagement strategies, Quadient provides the flexibility and scalability required by today's enterprise.

Why was Quadient recognized in the 2026 QKS Spark Matrix?

Quadient was recognized for delivering advanced customer communication capabilities that combine personalization, automation, AI, omnichannel delivery, cloud innovation, and enterprise scalability.

“Quadient's standing is shaped by architectural breadth and CCM heritage that position it as the established benchmark in the evaluated set, , anchored by deployment flexibility across on-premises, hybrid, and cloud-native SaaS, journey mapping linked directly to the composition templates, native A/B testing and analytics, and the most mature productized migration tooling in the set. This creates relevance for large regulated enterprises and service providers that value deployment flexibility without re-platforming, journey-to-template design in one surface, and a single platform spanning composition, delivery, archive, accessibility, and migration.” - QKS

Discover what sets Quadient apart

Independent analyst recognition provides valuable insight when evaluating Customer Communication Management solutions. Download the 2026 QKS Spark Matrix™ for Customer Communication Management to discover why Quadient continues to be recognized for innovation, customer impact, and technology excellence.

Learn how Quadient can help your organization modernize communications, improve customer experiences, and accelerate digital transformation.