IDC MarketScape names Quadient a Leader in mailroom solutions and services

Physical mail volumes are declining, and workplaces are becoming more flexible. As a result, organizations need to better connect paper and digital communications to ensure information reaches the right people, systems and processes. While physical mail still matters, how it is managed is evolving.

International Data Corporation (IDC) is a global market intelligence and analyst firm specializing in market research, trend forecasting and vendor assessments. IDC MarketScape reports provide in-depth quantitative and qualitative assessments of the technology market, giving customers critical information to make purchasing decisions from.

Quadient has been named a Leader in the IDC MarketScape: Worldwide Mailroom Solutions and Services 2026 Vendor Assessment.

According to the report, “This IDC study evaluates the performance of vendors providing mailroom solutions and services. It assesses the capabilities and business strategies of these firms, focusing on their ability to help organizations modernize their mailroom operations and drive better business outcomes. The evaluation is based on a comprehensive framework that includes both quantitative and qualitative measures, as well as feedback from business consulting buyers.”

This includes Quadient’s current solutions portfolio, ability to address core mailroom challenges, and strategies to help customers stay compliant.

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. The Capabilities score measures supplier product, go-to-market and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3-5-year timeframe. Supplier market share is represented by the size of the icons.

Prioritize security, governance and document integrity

To stay compliant, organizations need to make sure that sensitive documents are protected. According to the report, “Quadient's digital governance tools provide the audit trails, access controls, and enforcement of retention policies required for heavily regulated environments.”

Create a flexible, future-ready path for ongoing modernization

Physical mail continues to play an important role for many businesses. The report notes, “Quadient is well suited for those organizations seeking to modernize mailroom operations while retaining operational control and avoiding full outsourcing. Quadient is also particularly relevant for organizations that operate both inbound and outbound mail-intensive workflows and want to consolidate providers across these functions. Midmarket and enterprise clients seeking flexible pricing options, including affordable cloud subscription entry points, should also consider Quadient.”

Want to find out more? Download a complimentary excerpt of the report provided by Quadient to explore IDC’s assessment and its advice on making mail work better for your business.