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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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10 Documents Property Managers Should Automate Today


Property managers are turning to technology to help speed up processes and take manual work off their plates. They are finding ways to automate day-to-day tasks so they can be free to focus more time on owners, residents and the growth of the business. When repetitive, manual tasks are out of the picture, property managers are also freed up to have quicker response times to maintenance, leasing and other tenet or landlord requests.

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What Is Advance Billing And How To Account For It


Advance billing is when you invoice your customer prior to providing a service or job. Here are the benefits of advance billing and key things to consider.

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Discover 2026 finance automation trends: AI, RPA and predictive analytics driving smarter AR & AP workflows

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Finance and AI: A Heated Rivalry?


Finance reps and AI may seem like they're natural enemies, but look a little closer, and you'll find out that the two aren't rivals. They might just be made for each other.

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What is an AP ageing report?


Learn the importance and process of preparing an effective AP ageing report to improve vendor relationships and cash flow management.

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How to Write Good Collections Emails (With 5 Examples)


Learn how to write good collection emails and find AR collection email templates that help speed up payments and strengthen customer relationships.

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Evaluating Market Research: How to choose the right AR automation solution for you


Learn how to review analyst reports like the Gartner Magic Quadrant and SPARK Matrix to determine the best AR automation solution for you.

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3 ways to reduce your average days delinquent


Average days delinquent measures the average amount of time it takes a customer to pay a bill after the invoice is due. Learn how to reduce your ADD.

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Criminals Want Your Customer Data. Here's What Can Stop Them


Following the Payment Card Industry Data Security Standard (PCI DSS) is a simple way to protect you from the havoc caused by data breaches. Learn more

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How to Cut Costs, Boost Capacity, and Modernize Your Print Business


From cutting costs and unlocking hidden capacity to evaluating whether it’s time to modernize your equipment, we’ll walk through practical ways to make your operation more efficient and more profitable.