
Industry Perspectives
Insights shaping the future of customer experience
Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.
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Accounts payable automation - by the numbers
AP automation is growing 14% annually and businesses will spend $17 billion on solutions by 2032. That means if you haven’t started your journey, you’re lagging behind.
The CCM Maturity Model: where do you fit?
Find out where your organization fits on the CCM maturity model scale and ways to improve your customer communications processes and strategy.
Quadient AP vs. Stampli
Compare Quadient AP and Stampli to see which AP automation tool delivers the visibility, control, and scalability modern businesses need. Learn why Quadient AP is the stronger long-term solution for multi-entity workflows, AI-driven invoice capture, audit-ready governance, and global payments. Book a free demo to see how it can transform your AP process.
How do you choose a certified e-invoicing platform in 2026?
Learn how to choose a certified e-invoicing platform in 2026, including what “certified” really means, what to verify by country, and key decision drivers.
The critical success factors of the CX role | Quadient
Discover why companies are emphasizing a customer-centric philosophy and learn about the critical success factors of the CX role.
2026 Finance Automation Trends: How AI, AP & AR Are Reshaping SMB Finance
In 2025, forward-thinking CFOs are using financial automation, AI and cloud to boost accuracy, speed up decisions and build more resilient finance teams. Discover the key trends and steps to get started.
Acronyms used in the digital document industry
Learn the key acronyms used in the digital document industry, including WCAG, PDF/UA, ECM, OCR, and accessibility standards used in document technology.
Upload Expense Receipts On-The-Go. Auto-Reconcile Them In Real Time.
Beanworks offers a paperless expense receipt management solution. All you need to do is to take a picture of a receipt on-the-go and upload it.
Why direct mail works in the digital age
While email, text messaging and social media platforms provide compelling ways to interact with customers, direct mail still has a significant role to play. The key to successful communications is getting the right channel mix.
Invoices in antiquity: The long history of accounts payable
Over the millennia, our clay tablets became more sophisticated. We invented papyrus, and eventually, paper. We created ink and the printing press. And yet, accounts payable processes remained essentially the same.












