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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Article

Quadient Named a Leader in 2024 SPARK Matrix for Accounts Payable Automation


Quadient has been recognised as a Technology Leader in the 2024 “SPARK Matrix: Accounts Payable Automation” report, published by independent analyst firm QKS Group.

Blog

Access to ISO standards for PDF UA at no cost


Learn how free access to ISO standards PDF/UA-1, PDF/UA-2, and ISO TS 32005 removes barriers and supports true PDF accessibility for developers, organizations, and accessibility professionals.

Blog

Which CCM platform has the best artificial intelligence (AI) capabilities?


Which CCM platform has the strongest AI capabilities? See how Quadient Inspire leads with AI-driven authoring, sentiment optimization, translation, and workflow automation in 2025.

Blog

How much does accounts payable (AP) automation cost?


Learn how much accounts payable automation costs, from $2,000 to $100,000+ per year. Compare pricing by company size, features, AI use, and ROI.

Blog

What’s the best CCM alternative in 2026? Top platforms reviewed


A 2026 review of the best customer communications management (CCM) alternatives, including what to look for, a side-by-side table of top platforms, and pricing factors.

Blog

Physical Mail Is Changing — And That's a Good Thing


Mail in the UK is evolving—new delivery rules start 28 July. Quadient helps businesses optimise outbound communications with hybrid mail strategies.

Blog

Agentic AI Transforming Finance Operations


Ready to see how agentic AI can streamline accounts payable, receivable, and payments in your organisation? Explore how Quadient helps finance leaders adopt AI responsibly and turn complexity into action.

Blog

10 things to look for in an AR automation solution


Here are the ten most important things to look for in an AR solution, and how different vendors stack up.

Learn

Understanding E‑Invoicing and Digital Payment Automation


Quadient

Announcement

Northern Rolling Out Quadient Open Network Lockers at 50 Railway Stations Across Northern England


Quadient has partnered with Northern to roll out Parcel Pending by Quadient lockers at up to 50 railway stations across Northern England, enhancing convenience for passengers by offering secure, 24/7 parcel collection and drop-off services. The lockers have already been installed at several stations, with more to follow, making parcel management easier for commuters as they travel across the Northern network.