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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Blog

Simplify Customer Communications: Reducing the Cost of CCM Software Ownership


Owning CCM software doesn't have to involve a complex array of IT costs that fluctuate year to year. Learn how to streamline costs into one low, fixed annual fee.

Blog

Intro to Interaction Experience Management (IXM)


Discover how IXM, an emerging customer experience technology market segment, is redefining how customer interactions and data collection is managed across channels.

Learn

Electronic invoicing in the European Union (EU)


Learn more about electronic invoicing in the EU and how it has streamlined processes for business worldwide and also makes cross-border B2B business easier.

Learn

HMRC Invoice Requirements in the UK


Learn here what an invoice must include and how HMRC Invoice Requirements ensure correct record-keeping and adherence to tax law, and more about VAT invoices.

White Paper

How SMEs are automating to overcome adversity


This white paper explores how, automation has become the go-to strategy for UK SME's. Accounts payable automation is revolutionising nearly all manual functions within SMEs and is key to levelling the playing field.

Knowledge Hub Article

Digitization at the doctor's office: How adopting a digital-first mindset can lead to happier patients and staff


Providing digital, self-service options and automating back-office processes is difficult for an industry like healthcare, which generates 30% of the world’s data. It isn’t easy to bring in new technologies and processes while ensuring patients receive quality care and clinicians can do their jobs easily. Read on as we explore the state of digitization in the healthcare industry and why adopting a digital mindset is key for patient satisfaction.

Blog

Relieve Compliance Stress: A Modern CCM Platform is Just the Medicine


Not being compliant can put an entire organisation at risk. A CCM platform allows Compliance Officers to rest easy.

Knowledge Hub Article

Please rate the following Quadient Inspire capabilities compared to the competition.


Evaluate Quadient Inspire's capabilities against its competitors. Share your insights and make informed choices. Rate today!

Knowledge Hub Article

Leveraging digital archiving software


In this article, we define digital archiving software and explore its benefits. We’ll also describe the different types of digital archiving software and delve into its essential features.

Analyst Report

Automation use cases to improve loan origination and lending processes


Get complimentary access to the Garter report to learn how financial services CIOs are improving CX by leveraging automation across the loan origination and lending process.