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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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How do you measure the ROI of AI in accounts receivable in 2026?


Measure the ROI of AI in accounts receivable in 2026, including DSO impact, productivity gains, key benchmarks, and a practical checklist for finance leaders.

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How much does AP automation cost in 2026?


Learn how much AP automation costs in 2026, including pricing ranges by company size, key cost drivers, ROI factors, and FAQs.

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What features should you look for in accounts payable automation tools in 2026?


What to look for in accounts payable automation tools in 2026 includes must-have features and a buyer checklist to help finance teams choose the right AP software.

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How do you streamline and modernize accounts receivable operations?


Learn how to streamline and modernize accounts receivable operations with practical steps, workflow fixes, and ERP integration.

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How do you streamline and modernize accounts payable operations?


Learn how to streamline and modernize accounts payable operations in 2026, touching on topics like automation, approvals, controls, and e-invoicing.

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Should I Stay, or Should I Go? Guidance for Those at a Crossroads with their Legacy CCM


If you're feeling at a crossroads with your legacy CCM vendor, this blog provides helpful guidance to steer you in the right direction.

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Explore the top accounts receivable trends for 2026, including AI, predictive analytics, and automation. Learn how finance teams are improving cash flow and reducing risk.

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SSOW Orlando 2026: Why AR Automation Is Becoming the New Centre of Gravity for Cash Flow


AR automation emerged as a central theme at SSOW Orlando 2026, as finance leaders highlighted the critical link between cash flow, customer experience and operational efficiency. It was made clear that the future of AR is intentional, insight‑driven and essential for building resilient, end‑to‑end customer‑to‑cash operations.

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2026 Canada Post Rate Changes


Lettermail rates remain unchanged for 2026, with only a small 1 cent increase to Personalized Mail. Personalized Mail still offers strong value for targeted communication, and Quadient is here to support customers.

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Which CCM platform has the best artificial intelligence (AI) capabilities?


Which CCM platform has the strongest AI capabilities? See how Quadient Inspire leads with AI-driven authoring, sentiment optimization, translation, and workflow automation in 2025.