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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Acronyms used in the digital document industry


Learn the key acronyms used in the digital document industry, including WCAG, PDF/UA, ECM, OCR, and accessibility standards used in document technology.

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3 pitfalls to avoid when upgrading your Customer Communication Management (CCM) platforms


In this instalment or our blog series, we discuss three common pitfalls organizations encounter during the upgrade process and strategies to overcome them.

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Upload Expense Receipts On-The-Go. Auto-Reconcile Them In Real Time.


Beanworks offers a paperless expense receipt management solution. All you need to do is to take a picture of a receipt on-the-go and upload it.

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Why direct mail works in the digital age


While email, text messaging and social media platforms provide compelling ways to interact with customers, direct mail still has a significant role to play. The key to successful communications is getting the right channel mix.

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Invoices in antiquity: The long history of accounts payable


Over the millennia, our clay tablets became more sophisticated. We invented papyrus, and eventually, paper. We created ink and the printing press. And yet, accounts payable processes remained essentially the same.

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10 Documents Property Managers Should Automate Today


Property managers are turning to technology to help speed up processes and take manual work off their plates. They are finding ways to automate day-to-day tasks so they can be free to focus more time on owners, residents and the growth of the business. When repetitive, manual tasks are out of the picture, property managers are also freed up to have quicker response times to maintenance, leasing and other tenet or landlord requests.

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What Is Advance Billing And How To Account For It


Advance billing is when you invoice your customer prior to providing a service or job. Here are the benefits of advance billing and key things to consider.

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Discover 2026 finance automation trends: AI, RPA and predictive analytics driving smarter AR & AP workflows

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Finance and AI: A Heated Rivalry?


Finance reps and AI may seem like they're natural enemies, but look a little closer, and you'll find out that the two aren't rivals. They might just be made for each other.

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What is an AP ageing report?


Learn the importance and process of preparing an effective AP ageing report to improve vendor relationships and cash flow management.