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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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eBook

AP automation: The missing piece to maximize Microsoft Dynamics' potential


Download this eBook, ‘AP Automation: The Missing Piece to Maximize Microsoft Dynamics' Potential’ to read how intelligent payables automation can elevate workflows to the next level, increase productivity, and improve your bottom line.

Knowledge Hub Article

Outsourcing vs. insourcing mail: what's best for your business?


Read this article to learn the pros and cons of outsourcing and insourcing mail to help you determine the best strategy for your business.

Blog

What is customer communications management (CCM) in 2026?


Customer communications management (CCM) in 2026 is the strategy and software that helps organisations design, deliver, and govern customer communications across channels using data, automation, and AI.

Blog

Kickstart Your Accounts Payable Transformation: 3 Resolutions to Cut Friction, Boost visibility, and Drive strategy


Discover how Accounts Payable Transformation reduces manual friction, improves cash visibility, and turns AP into a strategic partner for smarter finance in 2026.

Webinar

How to streamline invoice processing across multiple business entities & locations


In this on-demand webinar, you'll learn how to streamline invoice processing across multiple business entities and locations.

Knowledge Hub Article

When selecting a Quadient mailing system, which of the following capabilities were most important to you?

Blog

It's not just business, it's personal


Find out why personalization now ranks right up at the top of marketing focus areas - beating out items that have been dominating CMO priorities for many years.

Blog

How do you streamline and modernize accounts receivable operations?


Learn how to streamline and modernize accounts receivable operations with practical steps, workflow fixes, and ERP integration.

Blog

How do you streamline and modernize accounts payable operations?


Learn how to streamline and modernize accounts payable operations in 2026, touching on topics like automation, approvals, controls, and e-invoicing.

Blog

Which CCM platform should you choose in 2026?


A 2026 CCM software comparison with the top platforms buyer’s shortlist, a 4-step selection checklist, and a side-by-side comparison to help guide your decision.