Industry Perspectives
Insights shaping the future of customer experience
Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.
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Overcoming CCM migration challenges with managed services
Are you looking to migrate to a new CCM solution but worried your teams will be overwhelmed by endless IT and maintenance tasks? Learn how a Managed Service Provider (MSP) can help.
Unlocking success: The power of mail house and print service provider enablement in business
Read this article to learn the benefits of mail house and print service provider enablement and how these providers can help businesses with direct mail campaigns.
What is USPS Priority Mail®?
USPS Priority Mail service is the postal service to use when you need your document or item to be delivered quicker than it would be if you sent it using USPS First Class Mail®.
How hard is it to be your customer? 2nd edition!
Learn the critical features and use cases of customer journey mapping sofware from journey mapping expert, author and founder of Heart of the Customer, Jim Tincher.
20 Customer Communication Management statistics to understand the CCM market in 2025
Discover 20 key CCM statistics that show how the market is evolving in 2025. Learn how AI, automation, and cloud technology are shaping customer communication and see why organisations are modernising with advanced CCM solutions.
AI-powered Automation and Real-Time Payments Secure Quadient Leader Position in SPARK Matrix for Accounts Receivable
Quadient has been positioned as a Leader in the SPARK Matrix™: Accounts Receivable Applications, 2025, for the fourth consecutive year.
The Real Cost of Managing Multiple Legacy CCM Systems
Uncover the hidden costs of managing multiple legacy CCM systems. Learn how consolidation can reduce IT overhead, improve efficiency, and enhance customer experience. Explore the infographic now!
How to calculate flat rate shipping
Dive into the distinctions between Flat Rate and Calculated Shipping. Discover their unique benefits for individuals and businesses. Learn more now!
Scaling automation: How to fast-track digital transformation
This article explores the technologies and approaches that support rapid automation at scale and offers best practices to help organizations scale automation sustainably and accelerate the path to digital transformation.
Innovation Day Brussels – Reimagining. Together.
Watch Innovation Day Brussels 2025 highlights: regulated industry leaders share real CCM use cases on AI, automation, governance, and EAA accessibility.