Industry Perspectives

The evolution of CCM to CXM

Read this article to learn about the evolution from Customer Communications Management (CCM) to Customer Experience Management (CXM).

Customer success vs Customer experience: Key differences for B2B & omnichannel

Explore the differences between customer success and customer experience in B2B and omnichannel organisations. Learn how each impacts retention, satisfaction and long-term growth.

Unleashing the power of document assembly software

In this article, we define document assembly, explore its benefits and discuss the role of document assembly software.

Webinar Replay - Mastering Mail: Offset postal increases and protect your bottom line

Catch the replay of our latest webinar and learn practical ways to cut mailing costs, improve accuracy, and speed up cash flow without changing your entire process.

Check the numbers: AP automation pays for itself

Quadient AP Automation saves thousands of dollars per month and frees accounts payable teams to work on high-level tasks. Calculate your ROI today.

What is email document delivery?

Read this article to learn the benefits and risks of document delivery via email and some tips for ensuring secure and successful delivery.

What is customer communication management?

Discover the importance of customer communication management for your business and how it can lead to improved loyalty and increased revenue.

Replacing/Upgrading On-premises Legacy Customer Communication Systems

Your customers’ perception of your business hinges on your communications. If your current system is outdated, you may be missing opportunities to deliver exceptional customer experiences. Modern CCM systems ensure your customers feel prioritised with tailored, efficient communications—reducing churn and boosting satisfaction. Legacy systems...don't. Stay ahead of the curve with this CCM Transformation Guide.

Cognizant

Cognizant enables global enterprises to address a dual mandate: to make their current operations as efficient and cost-effective as possible and to invest in innovation to unleash new potential across their organisations. What makes Cognizant unique is our ability to help clients meet both challenges. We help them to enhance productivity by ensuring that vital business functions work faster, cheaper and better. And, our ability to conceptualise, architect and implement new and expanded capabilities allows clients to transform legacy models to take their business to the next level.

Is my money safe? Understand your protection in the wake of the Silicon Valley Bank collapse

While the news of the Silicon Valley Bank collapse has left many rattled, understand that there are safeguards in place intended to provide protection of funds.