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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Blog

Fusion teams: Rocket fuel for digital transformation


Virtually unknown as little as five years ago, fusion teams are now being used by most businesses to accelerate digital transformation and enhance outcomes. But what are they, and how did they become the preferred way to launch digital initiatives across virtually every industry?

Knowledge Hub Article

Elevating telecom experiences: Unleashing the magic of Customer Communication Management


This article explores the crucial role of customer communication in the telecom industry. We’ll also examine how Customer Communication Management (CCM) software can transform the CX your telecom business delivers.

Knowledge Hub Article

What were the top drivers for purchasing Quadient Inspire?


Discover the primary motivations behind choosing Quadient Inspire. Share your reasons and learn from others. Dive in now!

Partner

Eclipse Group


Eclipse was founded in 2006 as a marketing service provider, specialised in complex cross-media campaigns. After taking over some large transactional managed service projects in 2015, the focus shifted more towards managing, supporting and optimising ongoing processes in the field of transactional communication. Today Eclipse, strengthened by its partners, is a full service system integrator in customer communication, customer experience and transactional communication solutions. We strive to make life easier for companies by offering innovative, manageable, reliable and cost-efficient solutions, with the focus on the customer. In the knowledge that different sectors are influenced by changes in the law and regulations in the field of open-transparent communication, protection on personal information, rationalisation of their products, limiting costs and increasing customer value. The ICT component in communication will be extremely important.

Knowledge Hub Article

How to choose between automation and outsourcing accounts receivable


Discover when to choose automation or accounts receivable outsourcing to improve efficiency, reduce costs, and streamline AR operations for your business.

Knowledge Hub Article

What is a credit management system?


Discover the fundamentals of a credit management system, explore the concept of a credit policy and learn how to implement credit management strategies.

Knowledge Hub Article

Demystifying digital transformation for business success


Read this article to learn what digital transformation is, why it's vital for businesses and how to take those crucial first steps.

Blog

How Automation Helps MS Dynamics Users to Eliminate Manual Processes and Provide Better Data Visibility


Quadient AP automation integrates seamlessly with MS Dynamics GP and NAV (365 Business Central On-Prem) — enabling your organisation to eliminate time-consuming manual processes and paper trails while providing greater visibility into AP processes.

Blog

A Brief History Of Accounts Receivable


Automation is a simple and cost-effective way to make your AR more efficient and scalable. Read up on our brief history of accounts receivable.

Blog

Common accounts payable risks and how to reduce them


Accounting fraud is not a new phenomenon, regardless of its size, is immune to the risks. Learn what the common AP risks are and how to reduce them.