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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Blog

Are you ready for the new Special Delivery Guaranteed® and Royal Mail Signed For® barcode?


Special Delivery Guaranteed® and Royal Mail Signed For® changed on 31 October 2022. Read our article to learn more.

Announcement

Quadient Accelerates its Digital Financial Automation Strategy in Europe with the Acquisition of Serensia


Quadient acquires Serensia, a French e-invoicing leader, strengthening its digital compliance capabilities to support millions of businesses across Europe in their transition to mandatory e-invoicing

Announcement

Stolen Peace of Mind: Porch Pirates Strike Every 7 Seconds in the UK


Quadient research reveals UK parcel theft reached record highs, with one package stolen every seven seconds, impacting consumer trust and wellbeing.

Announcement

Quadient Partners with Radical Storage to Add Global Traveller Access to its Multi-Service Locker Network


Quadient has partnered with Radical Storage to bring secure, flexible luggage storage to more than 2,000 Parcel Pending by Quadient lockers across the UK. The collaboration expands Radical Storage’s global network and enhances Quadient’s multi-service locker offering for travellers.

Article

First-ever Experience Partner Awards Announced by Quadient


Quadient's Experience Partner Awards recognise partners that excel in working with Quadient’s Customer Experience Management (CXM) software solutions.

Announcement

Porch pirates cashing in on crime: £376.6 million worth of parcels stolen across the UK in the last year


Porch piracy in the UK hit £376.6 million this year, nearly doubling from 2023. Flats are key targets, with thefts peaking during Black Friday and Christmas. Quadient calls for solutions like parcel lockers to reduce losses and deter thieves.

Analyst Report

Eclipse Group elevates Customer Communication processes with CCM as a service solution powered by Quadient Inspire technology


Eclipse Group elevates Customer Communication with CCM as a service solution powered by Quadient Inspire

Analyst Report

Investec digitises invoices with Quadient Inspire


Find out why Investec chose Quadient Inspire to digitise its customer communications for a better experience, improved productivity and cost-savings, whilst centralising communications, increasing control and consistency and establishing a foundation for further digitisation.

Brochure

IN-600 Franking Machine


Great for medium mail volumes, the IN-600 can process 70 letters per minute. Find out more by downloading the full brochure today.