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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Knowledge Hub Article

How to simplify payments with invoicing solutions


Read this article to learn the advantages of using invoicing solutions and how they can streamline payments for businesses.

Blog

How to Reduce Chargebacks and Fraud During Black Friday and Cyber Monday


Learn how to safeguard your AR team from fraud, chargebacks, and operational burdens during Black Friday and Cyber Monday.

Article

Quadient Announces Strategic Partnership with KDT to Advance Customer Communications and Document Automation Across Middle East


The collaboration between Quadient and KDT aims to transform how organisations across the Middle East manage the full lifecycle of their customer communications and document processes through the powerful combination of Quadient Inspire and KDT’s deep local expertise.

Blog

Which customer communications management (CCM) platforms are best in 2026 (and how do they compare)?


Compare the best customer communications management (CCM) platforms in 2026. See how Quadient Inspire, SmartCOMM, OpenText Exstream, Messagepoint, and Perfect Doc Studio stack up.

Article

Quadient Introduces Inspire Evolve, a Cloud-based Customer Communications Management Solution and Continues Software Strategy of SaaS Footprint Expansion


Inspire Evolve introduces digital-first cloud communications built for the future, giving enterprises the full control over customer communications.

eBook

The Print Shop Guide to High Margin Mail Work - eBook


This eBook examines how print and mail service providers (PSPs) can expand into high-margin transactional mail by modernizing production operations. It presents real-world customer examples and outlines the steps to enter this highly profitable, recurring-revenue opportunity.

Learn

E-invoicing software


Learn here how e-invoicing software offers a host of solutions for streamlining processes to improve accuracy, integration, security, and more.

Learn

An overview of Peppol


Learn more here about digital invoicing and Peppol, a leading e-invoicing and electronic document transfer framework in Europe.

Learn

A guide to SaaS and cloud subscription invoicing


Learn about SaaS, cloud, and subscription invoices and how they can streamline your invoicing accounts receivable processes, increase cash flow, and more.

Blog

Simplify customer communications: Rethinking your operating model


Learn why now is the time to rethink your operations, and shift communications control from IT to your line of business teams.