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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Blog

What CCM solution reviews say about your potential for CX success


Your CX with CCM solutions is a big indicator of your own CX success and how it can drive value. We're covering what to look for in this blog!

Blog

Can your Marketing Automation Platform do that? Top 5 CCM superpowers


Discover what customer communication management technology can do for enterprises that other business applications can't.

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How America’s “Best Small Airport” took off with Quadient AP


Read how America’s “Best Small Airport” chose Quadient AP to digitise their invoices and purchase order process and easily accommodated their specific AP needs without causing a dent in their budget.

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3-way matching: what is it and why does it matter?


It’s crucial that every invoice be verified and paid in a timely fashion to keep a company’s finances running smoothly. Learn how 3-way matching works.

Blog

Will AI take my accounting job?


Is your accounting job at risk from artificial intelligence? Explore how AI is set to transform accounts payable and alleviate 'automation anxiety'.

Blog

Print and mail providers: ensuring integrity and compliance


Print Service Providers (PSPs) and mailing houses manage complex as well as bulk mailing jobs. In the past, marketing mailings were generally standardised, with the same generic inserts going to every person, but now they are increasingly tailored to individual recipients.

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Mastering Business Intelligence for Sage 200


Read how business intelligence is transformig accounts receivable for Sage 200 users.

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Level Up Your Financial Automation: 5 Signs You Need to Scale Up


Discover the symptoms that mean your financial processes are in need of an automation upgrade.

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Feel Good Stories: Care Homes Community Focus, Operation Love Letters, Vitas Healthcare


These amazing initiatives started for members in the community to connect with each other, bringing a bit of brightness to any day, through the art of mail

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Digitizing your invoicing process - a critical time for SMBs


Efficient invoicing and payment processes ensure the seamless delivery of goods and services to customers while maintaining the sustainability and growth of businesses. What are the the intricacies of invoicing and why its crucial in the successful operation of an organization.