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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Blog

What is an AP ageing report?


Learn the importance and process of preparing an effective AP ageing report to improve vendor relationships and cash flow management.

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The role and process of collections


The key to successful AR collections is clarity in the process. What is the collections process? What is the cost of collections? Find your answers here.

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How to Write Good Collections Emails (With 5 Examples)


Learn how to write good collection emails and find AR collection email templates that help speed up payments and strengthen customer relationships.

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Evaluating Market Research: How to choose the right AR automation solution for you


Learn how to review analyst reports like the Gartner Magic Quadrant and SPARK Matrix to determine the best AR automation solution for you.

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3 ways to reduce your average days delinquent


Average days delinquent measures the average amount of time it takes a customer to pay a bill after the invoice is due. Learn how to reduce your ADD.

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How to Cut Costs, Boost Capacity, and Modernize Your Print Business


From cutting costs and unlocking hidden capacity to evaluating whether it’s time to modernize your equipment, we’ll walk through practical ways to make your operation more efficient and more profitable.

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Visit Quadient at the 2025 National Postal Forum


Join Quadient at the 2025 National Postal Forum in Nashville, Tennessee. Engage with our mailing experts, and learn about new products and solutions to help you advance and optimize your mailing and shipping operations.

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The perfect b2b payment process — 5 features your customers want


A poor B2B payment process can damage cash flow and the lifetime value of customers. Find key features you’ll need to create the ideal payment experience.

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Criminals Want Your Customer Data. Here's What Can Stop Them


Following the Payment Card Industry Data Security Standard (PCI DSS) is a simple way to protect you from the havoc caused by data breaches. Learn more

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Accounts Payable automation or document management system: What’s best for you?


Accounts Payable automation and Document Management System (DMS) can resolve the existing and emerging challenges that finance teams face. Find out how today.