Industry Perspectives
Insights shaping the future of customer experience
Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.
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How to measure customer experience (8 best metrics)
Learn to properly track your Customer Experience with these 8 critical metrics selected by our CX Experts and used by top-performing companies in 2023.
Enabling customer self-service and task automation
Empower your customers with self-service and automate tasks using Quadient. Enhance efficiency and user experience. Dive in now!
Choosing your customer journey software: our best tips
Read this article to learn about customer journey software including what it is, what it's useful for, how to choose the right customer journey software for your business, tips to fine tune your journey maps and 5 common customer journey mapping mistakes.
The power of customer journey orchestration
Learn why customer journey orchestration is the next step in the customer journey map and how it can affect your business
6 Reasons why document automation makes your business more efficient
The top six advantages to document automation and why it’s improving efficiency and productivity of businesses worldwide. The top six ways document automation has shown to be advantageous and why it’s being adopted by businesses worldwide to improve their overall efficiency and productivity.
Streamlining communication with automated letter generation
In this article, we define automated letter generation and explore its’ top five benefits.
Omnichannel design and delivery
Read this article to learn about omnichannel design and delivery - a customer-centric approach that unlocks customer satisfaction, loyalty and growth.
The 6 Types of Major Financial Institution in North America
Not sure which financial institution will best serve your business needs? Learn what banking options you have and pros and cons of each.
Meet 2021’s CFO: A Data-Minded And Future-Forward Leader
CFOs play a pivotal role in driving change within their organisation. Understand how top finance professionals' role will evolve in 2021.
Top 10 customer communication management best practices
Explore the top 10 best practices of effective customer communication management (CCM) by Quadient. Take your customer relationship to the next level.