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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Blog

What Is An Aged Trial Balance Report?


An aged trial balance (ATB) report contains much of the same data as the accounts receivable aging report, but they are different. Here are the differences.

Blog

Aiming for AP Success? Automation Can Help You Hit a Bullseye


Companies are increasingly moving to automation when it comes to accounts payable. Here are 8 ways automation helps you hit your AP targets.

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Why AP automation isn’t just for big businesses


Reduce your invoice processing costs with an AP automation solution.

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How do rising interest rates affect accounting?


What happens to your company’s cash flow when interest rates rise? Discover the impact of rising interest rates on your balance sheet.

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The Check Challenge: 4 Paper Payment Problems (And How To Fix Them)


Today, customers expect digital experiences and check payments offer the opposite. Let's examine 4 paper payment problems and how you can fix them.

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Explore the top accounts receivable trends for 2026, including AI, predictive analytics, and automation. Learn how finance teams are improving cash flow and reducing risk.

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Taking Utility Customer Communications to the Next Level


Many utilities are still managing customer communications through separate teams that use incompatible technologies for individual channels.

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How to Use AI to Become a Cash Forecasting Expert


Creating a forecast can be a complicated and involved process. Learn how AI and machine learning can help improve the accuracy of your cash flow forecasting.

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5 Accounts Receivable & Collection Statistics That Should Scare You


Survey results leave no room for doubt: accounts receivable are costing your company money and creating a considerable workload for your team.

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Breaking News: Canada Post New Lettermail Rates Effective Today


Learn about Canada Post's proposed postage rate increase effective May 6, 2024. Discover the reasons behind the hike, support options available, and implications for other postal products in this concise update.