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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Blog

Part 5: Connecting the dots: megatrends in global customer experience


In part 5 of this blog series, Tamir Sigal, Quadient CMO, looks at building out effective communications processes, how to keep customer communications and invoicing processes flexible, and how we at Quadient applied some of these principles to our invoices.

Analyst Report

IDC MarketScape: Worldwide Accounts Payable Automation Software for Small Businesses 2024 Vendor Assessment


Quadient AP automation gives you the tools to make forward-looking, strategic decisions with all of your payables in one place, even when managing AP across multiple entities. Tighter controls over AP processes help prevent fraud and increase visibility for everyone involved in managing accounts payable.

Knowledge Hub Article

Migrating customer communications to the cloud


Read this article to learn about a new generation of CCM solutions: cloud-based Software-as-a-Service (SaaS).

Knowledge Hub Article

The power of CCM in the public sector


Read this article to learn how Customer Communication Management (CCM) can benefit public sector and government agencies.

Blog

Past due payments? 3 reasons customers don’t settle invoices on time


Past-due Payments? Discover 3 reasons why customers don’t pay invoices on time and how to reduce unpaid invoices and improve buyer satisfaction.

Infographic

4 elements of a winning consolidation case in 2025


Learn the four key elements to building a strong business case for CCM consolidation. Discover the ROI, stakeholder benefits and long-term advantages. Download the infographic now!

Blog

How AR Automation Can Contribute To An 84% Decrease In Carbon Emissions


Ecologically sound practices in accounting can make a tangible difference in sustainability. Here is how AR Automation can help decrease carbon footprint.

Blog

Sensational Stories of Financial Fraud and How to Keep Your Business out of the Headlines


In this blog, we’ll take a look at a few sensational examples of accounting fraud, and share ideas about what you can do to protect your business from a similar fate.

Blog

Understanding ACH as a payment method


We take a look at what ACH is and what you need to know about how it works, how it's different from other payment methods and the order to cash process.

Article

Quadient AP Automation by Beanworks now offers free paperless invoice to payment solution


The easy-to-adopt solution is now available at no cost for businesses to simplify invoice payment processes.