Quadient Inspire Flex

The only fully integrated, any-premise enterprise CCM solution

Inspire Flex enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform.

communication

Achieve agility

Seamlessly integrate with data sources, and complex legacy and core systems to create personalized communications delivered across all channels.

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Enhance customer experience

Empower your communications teams to create compliant 1:1 or batch communications in minutes, not weeks, with little IT support.

Time reduction

Speed digital transformation

Reduce migration time and effort by 90% with rapid AI migration technology and industry-leading portability across any premise.

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Exceed customer expectations

Our latest release includes 300+ new features that empower, elevate and accelerate your digital-first experiences.

The world's most powerful omnichannel CCM solution


Quadient’s enterprise CCM solution, Inspire Flex, has transformed customer experience for thousands of companies around the world. Enable rapid response to market changes and speed digital transformation by empowering non-technical business users to safely design, manage and deliver personalized, compliant content across all channels. It all happens from one easy-to-use platform which eliminates siloed workflows and reduces the need for IT. 

Woman is working with Inspire Flex

One platform, unlimited channels


Power interactive and compliant experiences at scale for web, mobile and digital.

Quadient Inspire Flex – latest release  

The latest release of Inspire Flex, R15, includes over 300 new features designed to enable rapid response to market changes and speed digital transformation by empowering business users to elevate CX and exceed customer expectations through personalized, compliant content across all touchpoints. It’s customer experience built for a digital-first world.

The only end-to-end CCM solution


Inspire Flex is the only complete end-to-end CCM solution. From design to delivery, from tracking to archiving content, data and history, Inspire Flex streamlines all aspects of the communications lifecycle under one platform. Inspire Flex’s capabilities work together out of the box and integrate with the most complex of systems and legacy applications, making it easy to leverage existing templates and data from point solutions to create personalized, omnichannel customer communications.  

Complimentary eBook: The State of Customer Experience

Quadient Inspire Omnichannel

Powerful communications

Inspire Flex is comprised of several fully integrated capabilities that work together to deliver a powerful, seamless experience for your enterprise.  

Capabilities

Design

Inspire Flex’s Designer UI offers the flexibility to create, personalize, manage and publish even the most complex and regulated communication templates.
 

Customize

Leverage base templates to create and customize human-centric communications. Empower business users to manage content and personalization in a controlled environment to ensure compliance. 
 

Produce

Easily integrate multiple data sources to generate personalized digital and printed communications on demand or in high-volume batches.  

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Enable users
Deliver

Deliver email, SMS and Whatsapp messages and empower your users to manage channel preference rules. If the primary channel delivery fails, the omnichannel orchestration capability automatically attempts redelivery on alternate channels to ensure engagement.   

Learn more about omnichannel CX 

Transform to digital

Embed communications directly into your existing digital platforms to generate responsive communications and forms that automatically adapt for optimized viewing.   

Learn more about Digital Advantage Suite

Managed services

Do more with less. Quadient Managed Services (QMS) gives customers the full power of Inspire Flex, while removing the hassle of managing the application or its hosted infrastructure. With QMS, you benefit from the planet’s most intelligent CCM solution—without any heavy lifting. Free IT for other business initiatives and let certified Quadient experts get you to value quicker. 

Robust, holistic interaction history reduces risk

Quadient’s Archive & Retrieval capability helps you maintain compliance with changing government and industry regulations by storing your historical communications for future referencing at all stages of the customer life cycle.

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IDC MarketScape Cloud CCM 2022

Quadient named a leader in the IDC Marketscape: Worldwide Cloud CCM 2022 Vendor Assessment

After rigorous evaluation, Quadient is proud to have been named a Leader for the second time in a MarketScape addressing the CCM market! As a token of our appreciation for this esteemed recognition, we are offering complimentary access to the report. 

Quadient Named a Leader in 2022 Aspire CCM-CXM Leaderboard

Quadient has been on an ambitious, cloud-native, any-prem strategy, with several UX improvements and a continuous push towards Customer Experience, which has resulted in a new positioning of its Inspire platform.

— Kaspar Roos

Founder & CEO of Aspire


Related solutions

Inspire Evolve

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Inspire Journey

Design value to drive value by customer journey mapping your way to exceptional customer experiences.

Archive & Retrieval

Quick access to historical documents and data across all channels.

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