Efficient

Improve the moments that matter

Notices, statements, enrollment processes, correspondence, notifications.

icon-automated-workflows

Generate content that is

Managed by business users, governed by approval processes, mobile and digital ready

communication

Create constituent communications that are

Compliant with regulations, personalized, omnichannel

Clear, concise communications


Reduce inbound call volumes by making statement information and citizen correspondence easy-to-understand with interactive charts, graphs, and sliders. When appropriate, combine documents into one communication to take advantage of postal savings or provide digital alternatives and save even more.

Complimentary white paper
"Communication Gaps in State Retirement Systems" 

Digital enrollment


Make enrollment in new programs and services quick and convenient with digital forms that are pre-populated with constituent data and include eSignature capabilities. Encourage citizens to move to fully trackable electronic communications to save printing and postage costs while ensuring they receive every communication regardless of their physical location.

Regardless of the programs your agency supports or the types of communications your constituents require, Quadient can help. From Health and Human Services, Child Support Enforcement, and Unemployment Insurance to Teacher’s Retirement Systems and the Department of Motor Vehicles Quadient has been able to help agencies provide more services through their Customer Communications Management (CCM) solution. 

Infographic: "Improve Constituent Communications for your Unemployment System" 

Compliance

Decrease costs of servicing constituents


Your constituents are more mobile than ever and the ability to orchestrate the delivery of communications across channels – from mobile to email, SMS and print – increases the likelihood those digital channels will be adopted while ensuring deliverability. Combined, these capabilities represent significant cost savings for government agencies. 

Complimentary whitepaper "Improve Unemployment Agency Operations by Modernizing Communications"

Step up your mobile game


Personalized mobile and web content can be extremely costly to develop and maintain, as it is often done manually. Quadient Inspire Flex enables you to create responsive, interactive, regulatory compliant, and highly individualized mobile and web experiences quickly and easily from one intuitive interface.

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Speed digital transformation


Quadient technology integrates with your existing legacy IT systems and offers flexible implementation options, including on-premise, hybrid, and cloud solutions. Leverage existing templates, archived content, and data from your core systems to create highly personalized, timely, and accurate communications across all channels.

Powerful archive and retrieval for improved citizen experience


Meet today’s compliance standards and improve the experience by providing both constituents and employees with quick access to historical documents and data across all channels. Drive web traffic and reduce call volumes by empowering citizens to securely access their statements and correspondence through your web portal, on the device of their choice.

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Quadient named a leader in the IDC Marketscape: Worldwide Cloud CCM 2022 Vendor Assessment


After rigorous evaluation, Quadient is proud to have been named a Leader for the second time in a MarketScape addressing the CCM market! As a token of our appreciation for this esteemed recognition, we are offering complimentary access to the report. 

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Child Support Enforcement Systems: How to Improve Program Performance

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Communication Gaps in State Retirement Systems

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Improve Unemployment Agency Operations by Modernizing Communications

White paper

Improve Constituent Communications for your Unemployment System

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