Soar to new communication heights with new ways to...
EMPOWER
Enable users to rapidly develop enhanced production workflows, optimise channel engagement, and activate insights-led customer journeys.
ENRICH
Create more personalised, effective content in less time with an AI Assistant that analyses, auto-revises, and translates user-edited template content.
ACHIEVE
Advance your cloud strategy with support for additional cloud environments and integrations that increase infrastructure security and scalability.
The Pinnacle of Communications Transformation
Inspire Flex Release 17 (R17) brings you to the pinnacle of customer communications transformation by harnessing AI's potential across content creation, compliance validation, and process development. By putting AI-powered insights and automation at users' fingertips, R17 enables businesses to deliver intelligent interactions that power better customer experience (CX) outcomes and revenue growth.
Uniting advanced AI capabilities with new ways to orchestrate channels, act on customer journey insights, and strengthen brand consistency, R17 is the ultimate CCM-to-CXM transformation accelerator. Soar above economic uncertainty with intelligent interactions that deliver superior customer value.
Intelligent capabilities to elevate your communications transformation
Empower employee productivity and CX impact
Boost productivity by providing employees with faster and easier ways to design, produce, and orchestrate unified customer communications across channels. Inspire R17 introduces new Quark and InDesign 2025 plugins, AI-assisted scripting, and more advanced ways to manage workflows and optimise customer journeys.
Enable employees to improve communication experiences with:
- Dynamic Branding: Reduce template volume and strengthen brand consistency with dynamic branding in Inspire Interactive. Apply brand styles to a common template to automate the creation of brand-specific versions.
- AI-Assisted Scripting: Accelerate the development of script-driven production processes and updates to existing workflows with a prompt-driven AI scripting assistant that generates, amends, and compares scripts.
- Total Picture Journey Views: Deepen customer journey insights by integrating Adobe Analytics and uploading multi-channel communication proofs to individual journey touchpoints for a total picture view.
- Rapid Journey Map Generation: Instantly convert Inspire Journey whiteboards into customer journey maps and sticky note comments into touchpoints to rapidly actualise collaboratively created journey designs.
- Channel Mix Optimisation: Optimise channel engagement by conducting multi-variate testing in Inspire Omnichannel Orchestration to identify the best channels for specific customer segments and outcomes.
Enrich content and performance insights
Revolutionise content creation with an AI assistant that improves content quality, clarity, and personalisation. From AI-driven sentiment and readability analysis to pre-defined AI quick prompts that auto-adjust content to selected parameters, Inspire R17 scales content intelligence to measurably improve messaging impact and CX.
Accelerate the creation of high-quality, compliant content with:
- AI-Assisted Authoring: Enable users of any writing skill to rapidly produce high-quality content with an AI Assistant that analyses content across key quality metrics and provides one-click revisions.
- Auto-Generated Translations: Reduce agency fees and engage diverse audiences with automated bulk and on-demand translation of templates and content blocks, supported by spellcheck in 150 languages.
- Content Performance Reporting: Drive strategic messaging improvements by streaming AI-generated content scores into dynamic reporting that tracks performance at the template and content block level.
- External Content Intelligence: Expand content insights with plugins for 3rd party content intelligence tools that enable content analysis and suggested corrections according to your brand compliance criteria.
- Content Insights in Journey Maps: Understand how messaging impacts CX outcomes and drive insights-led improvements by integrating content sentiment and readability scores into customer journey maps.
Achieve cloud modernization and compliance
Advance your cloud strategy with expanded cloud environment support and service integrations that increase the connectivity, security, and performance of your deployment. Inspire R17 future-proofs your infrastructure while enabling you to achieve and maintain compliance with digital accessibility regulations.
Further cloud scalability and digital communications accessibility with:
- Expanded Any-Prem Flexibility: Select from a broader range of deployment options with expanded support for popular cloud environments, including Google Kubernetes Engine (GKE™) and Oracle® Kubernetes Engine (OKE).
- Cloud Infrastructure Security: Enhance containerised cloud security and stability with support for Amazon Simple Storage Service (S3), Amazon Linux, and use of Azure Web Application Firewall (WAF).
- Messaging Queue Connectivity: Increase connectivity with integration of popular, high-performance Cloud Message Queues (MQ), including AWS Simple Queue Service (SQS), Azure Service Bus, and ActiveMQ Artemis.
- Digital Accessibility Compliance: Strengthen compliance with Web Content Accessibility Guidelines, the European Accessibility Act, and other regulations via easier ways to control accessibility tagging of email content.
- Content Similarity Analysis: Reduce maintenance costs and increase messaging consistency with AI-driven similarity analysis that identifies, rationalises, and consolidates duplicate content housed in your repository.
Related R17 resources
Inspire Interactive
Discover how R17's AI-driven authoring capabilities increase the power and intelligence of Interactive to optimise the content value, accuracy, and performance of every customer interaction.
IDC MarketScape
Quadient positions as a Leader in the 2024 IDC MarketScape for ADG & CCM, recognised for transforming CCM by driving personalised, multi-channel experiences that improve CX and unify touchpoints.
SPARK Matrix™
Quadient positions as a Leader in QKS Groups' 2025 SPARK Matrix™ for CCM, recognised for advancing the market with AI-powered capabilities that make interactions more relevant and timely.