Banco Santander Transforms Customer Communications with Quadient Inspire Evolve

Managing more than 150 million communications annually for a customer base of over 3 million, Banco Santander faced the challenge of modernizing its communication processes to support digital transformation, reduce operational risks, and control costs. Reliance on a single external provider and transferring sensitive data outside the bank’s systems posed significant security and compliance concerns under GDPR, while limiting agility and scalability.

With Quadient Inspire Evolve, Banco Santander achieved:

• Process Optimization: Real-time updates to communication templates, eliminating lengthy update cycles and reducing dependency on external vendors.
• Accelerated Time-to-Market: Faster response to regulatory changes, product launches, and customer feedback.
• Centralized and Unified Communications: Improved consistency, compliance, and traceability through a secure, cloud-native platform.

Today, more than 150 million communications are managed each year in a secure, efficient, and centralized way, supporting Banco Santander’s long-term growth and digitalization strategy.

Discover how Banco Santander transformed its customer communications to deliver a more agile, secure, and compliant experience.