Quadient® Inspire Interactive

Enable business users to own and manage content and personalise communications for customers.

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Empower business users, reduce reliance upon IT


Deliver engaging communications, to any channel, from across your business by allowing non-technical business users to quickly and easily accomplish their tasks to support customer communications strategies. Remove costly IT-bound processes and meet consumer demands by empowering business users and customer service representatives to directly make content changes to customer communications and control delivery channels conveniently and rapidly through a web browser. Ensure consistency and compliance by authoring, proofing and approving the communications from a single intuitive environment. 

Author and manage communication content


With Inspire Interactive, business users have access to manage the messages and targeting rules for pre-defined content blocks. Remove the frustration, cost and delays of requesting IT to change communications content by opening the communication content to the most appropriate subject matter experts in the business. Proof your designs according to communication channel or device, including print, email, SMS, dynamic HTML5, or mobile notifications.

Inspire Interactive emplyoer
Inspire interactive

Stay compliant with flexible review and approval


Configure approval processes to ensure all content and communications are appropriately checked and approved before sending to ensure the communications are fully compliant. Before deploying, enforce approval processes for all appropriate content, from individual content pieces to personalized templates. 

Connect communications to business processes


Efficiently connect your customer-facing staff to vital business processes by automatically triggering the right communication at the right time, from your existing platform. Guide your staff through the communication process to make sure the right details are there while giving them the ability to truly personalize that important touchpoint with the customer. Reduce the cost of communicating with individual customers by automating many of the communication processes while retaining the optimum level of flexibility for the customer-facing employee to make that touchpoint fully personal.

Track communications delivery
 

Quadient named overall leader in 2022 Aspire Leaderboard for CCM

Quadient has been named an Overall Leader in the 2020 Aspire Leaderboard for the third consecutive year, an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers. 

Access the 2020 Aspire Leaderboard Portal free for 30-days, courtesy of Quadient.

Inspire is the most advanced and reliable CCM solution in the marketplace. The service and document management are extremely well integrated and the solution enables us to help our customers to deliver an exceptional omni-channel experience. 

— José Casado

Consultant, TenStep - CAPSIS

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