Hands touching a smartphone with smart city in the background

In this eBook, we examine how each industry communicated with their customers pre-pandemic and what has changed as a result of the COVID-19 crisis.

Our industry experts share their predictions on which post-pandemic communications and CX trends are here to stay for the following industries:  

  • Finance
  • Insurance
  • Healthcare
  • Utilities.  

Most importantly, we share the trends likely to persist well beyond 2021 to help you prioritize, plan your digitization priorities and position your company for CX success.