As Customer Experience (CX) gains prominence in leading organisations, it becomes more important to present a solid business case for your CX investments. As you unify customer experience across the entire customer lifecycle, you learn that customer journeys are interdepartmental and interconnected. Join Forrester’s Tom Mouhsian to learn how great customer experience delivers positive ROI. Learn how CX flows through your business, from User Experience (UX) to the income statement. Then, Quadient’s Customer Experience Officer and Tom will discuss how to set yourself up to successfully transform your CX in the era of digital transformation.
Learn how to ensure your CX story is convincing to your senior stakeholders from our distinguished speakers from Forrester and Quadient.
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