From Print customer communications to Digital at Scale

For Symeta Hybrid, a Print Service Provider (PSP) specialising in digital transformation and operational execution, traditional print-centric customer communication management systems had become a barrier to growth. To stay competitive and support their clients’ evolving needs, Symeta Hybrid partnered with Canon IMS to rethink their customer communication strategy. The challenge was not just to digitise, but to scale intelligently.

By modernising their customer communications with Quadient, Symeta Hybrid achieved measurable results:

• Reduced production and operational costs through automation
• 12.6 billion transactions every year
• Faster time to market for new communication services
• Improved scalability, supporting customer growth without system overload
• Built-in compliance and security, essential for regulated environments