Like most industries, the customer communication landscape is undergoing an historic transformation. Generative AI (GenAI) is now the fastest-adopted business technology in history, already redefining how organizations engage with customers, deliver information, and drive operational efficiency. In this on-demand webinar, our Quadient experts explore the realities, opportunities, and challenges of embedding GenAI into your Customer Communication Management (CCM) strategy.
What You’ll Learn
- The State of GenAI Adoption in CCM: Why 83% of CCM professionals still rely on outdated, inefficient platforms, and how AI is changing that.
- Strategic Benefits: A live demo of Quadient Inspire’s new AI feature
- Real-life use cases across marketing, customer communications, and document generation
- The Regulatory Horizon: Get clarity on persistent risks, from LLM hallucinations to IP lawsuits, and what governance frameworks are emerging.
- How GenAI simplifies multi-channel content production today
Why It Matters Now
GenAI’s impact on customers communications is hard to anticipate. With 30% of organizations now actively enabling AI-driven CCM (IDC, 2024), the competitive gap is widening. Those who wait risk falling behind not just in technology, but in customer experience, operational agility, and regulatory compliance. Watch also a customized demo of Quadient Inspire and its new AI workflows.
Watch the Replay Now
Gain strategic insight into this seismic shift and walk away with actionable guidance on how to modernize your CCM stack, reduce friction in customer interactions, and build scalable AI foundations.
