How CCM powers digital transformation and enhances customer experience at LALUX
An ambitious digital transformation project
As a leading player in the insurance sector, LALUX undertook a major digital transformation to modernise customer communication. The goal? To migrate to Quadient Inspire to optimise document management and digitise processes that were still heavily dependent on paper.
Key challenges:
- Transitioning from a legacy system to Quadient Inspire
- Digitising manual business processes
- Optimising document templates for increased efficiency
The solution: Flexibility and adaptability with Quadient
LALUX chose Quadient Inspire for its flexibility and ability to adapt to business needs. Partnering with integrator Sword, the transition was rolled out gradually—starting with a Proof of Concept (POC) in one department before widespread implementation.
Key stages of the project:
- Phased deployment by department
- Reduction of 1,000 templates to 530 for greater simplicity
- Automation and standardisation of document processes
Watch the video to see how LALUX optimised customer communications with Quadient Inspire.
