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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Video

PacificSource expedites migration from legacy technology with Quadient InspireXpress


When PacificSource selected Quadient Inspire for its Customer Communications Management solution, the company had 14 years’ worth of legacy processes, templates, and content blocks to rationalise and migrate to the new system. Utilising InspireXpress gave PacificSource the confidence to migrate their legacy technology to Quadient Inspire smoothly and quickly.

Blog

Digital Transformation Versus Digital Solutions: What Are The Differences And Interdependencies?


Although very different from one another, digital transformation and digital solutions are complementary. Learn more from Quadient.

Knowledge Hub Article

Customer experience management software: how to choose the right CXM solution for your company


Learn how you can choose the right customer experience management software for your company with our 5 tips.

Blog

Reading order matters in digital documents


Learn why reading order is critical for accessible digital documents. Discover how proper tagging, logical flow and Quadient Inspire Adapt help ensure PDF/UA and WCAG compliance while improving user experience.

Blog

AP Automation by Beanworks Launches Approval Channel Delegation


AP Automation by Beanworks' Approval Channel Delegation feature allows you to transfer invoice and PO approval authority to another colleague in your team.

Article

Quadient Partners with REPAY to Deliver Exceptional Payment Experiences with AP Automation Solution


Quadient announces a technology partnership with Atlanta-based Repay Holdings Corporation, a leading provider of vertically-integrated payment solutions, to enhance the payment experience within Quadient’s cloud-based accounts payable (AP) automation solution.

Blog

Discover the key customer communications management trends shaping 2026. Learn how AI, omnichannel delivery, real-time messaging and cloud CCM platforms drive retention and compliance.

Blog

What is CX (Customer Experience)?


Find out everything you need about CX (customer experience), the importance for companies to focus on customers and tips to invest in a CXM platform.

Knowledge Hub Article

Choosing your customer communication management software


Discover how to choose the best customer communication management (CCM) software for streamlining communication processes with your customers.

Blog

Agile accounting: Adopting an ‘agile’ methodology


Agility’ has become a buzzword in business and technology. Discover how an agile methodology transforms accounts payable, embracing change in today’s fast-paced landscape.