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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Blog

Why Your AP Team Needs A Payment Automation Solution


Explore everything you need to know about payment automation; from the basics behind the technology to what to look for in an ideal software for your AP team.

Case Study

PR Asset Management


With Quadient AP Powered by Beanworks' help, PR Asset Management was able to implement an automation solution for their accounts payable department.

Blog

Expense Management Software: What Is It and Why Does It Matter?


Explore why expense automation is becoming a must-have and not a nice-to-have and review top AP automation solutions that include seamless expense automation.

Blog

3 Common Customer Complaints In AR and How To Solve Them


Customer service is the unsung hero of accounts receivable. When you deliver a good AR customer experience, your cash flow and customers both benefit.

Blog

How WS Audiology boosted business by making the customer king


WS Audiology used Quadient AR by YayPay to optimise their accounts receivable process with a priority on customer experience. The result? A significant DSO reduction.

Blog

What Is Your Bad Debt To Sales Ratio?


Your Bad Debt to Sales Ratio is the percentage of bad debt affecting your business. Learn how to calculate it and why it is important for your business.

Blog

6 Benefits of Investing In Accounts Receivable Automation


Here are the key benefits of an automated accounts receivable solution which allows you to streamline your approach to receivables

Blog

Dispute Management: How to Protect Your AR Cash Flow


Disputes damage the AR process. They cost employees time and impair customer experiences. Learn how to create a clear dispute management process.