As we all know, customer expectations continue to evolve to meet and match their always-on existence.
The connected customer expects immediacy and simplicity. They want experiences that are personalized, readily-available, consistent, meaningful, convenient, and secure — regardless of the touchpoint.
As individuals, we expect to be understood by the brands with whom we choose to do business. We count on technology to work. We expect things to be automatic.
When we get what we need, we feel understood. We feel connected.
For all businesses – small or large, local or global – every customer interaction is critical. Today, a business transaction is much more than that – it’s an opportunity to make a meaningful connection. A moment to make a positive impact on someone's life. It's an opportunity to turn a customer into a brand advocate.
It is with great pleasure that we announce our new organization - with a unified purpose, focused on the future and our customers.
Quadient is the driving force behind the world’s most meaningful customer experiences. We help organizations deliver exceptional experiences by focusing on four key solutions:
Customer Experience Management (CXM)
For enterprises who must compete by creating exceptional customer experiences, we provide omnichannel software solutions and expertise that deliver compliant and meaningful customer interactions.
Business Process Automation (BPA)
For businesses who want to streamline document production processes and departmental workflows, we provide digital solutions that help automate communications and accelerate cash flow.
For organizations who need to simplify mail, we provide the hardware, software, and expertise required to deliver accurate and timely physical communications.
Parcel Locker Solutions
For businesses and people who need to manage a growing volume of deliveries and returns, we provide and operate a smart and secure pick-up, drop-off solution that offers convenience and peace of mind.
At Quadient, we help companies build powerful connections with their customers.
Because connections matter.
I encourage you to read more in the section "About Us".