Why Quadient®?

Why Quadient image

For all businesses – small or large, local or global – every customer interaction is critical. Today, a business transaction is much more than that – it’s an opportunity to make a meaningful connection. A moment to make a positive impact on someone’s life. It’s an opportunity to turn a customer into a brand advocate — a chance to create a customer for life. 

Quadient is the driving force behind the world’s most meaningful customer experiences. We help organizations deliver exceptional experiences by focusing on four key solutions: 

Customer Experience Management

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Customer Experience Management

For enterprises who must compete by creating exceptional customer experiences, we provide omnichannel software solutions and expertise that deliver compliant and meaningful customer in...

Mail-Related Solutions

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Mail-Related Solutions

For organizations who need to simplify mail, we provide the hardware, software, and expertise required to deliver accurate and timely physical communications.

Business Process Automation

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Business Process Automation

For businesses who want to streamline document production processes and departmental workflows, we provide digital solutions that help automate communications and accelerate cash flow.

Parcel Locker Solutions

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Parcel Locker Solutions

For businesses and people who need to manage a growing volume of deliveries and returns, we provide and operate a smart and secure pick-up, drop-off solution that offers convenience an...

At Quadient, we help companies build powerful connections with their customers.  Because connections matter.

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PURPOSE

As organizations seek to address the key elements driving customer connections today, they often struggle to move fast and meet evolving consumer demands due to: 

  • Compliance mandates  

  • Ever-changing requirements  

  • Mergers and acquisitions  

  • System complexities  

  • Internal politics  

  • Shift in demographics 

Our purpose is to simplify the connection between people and what matters. 

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VISION

To be the driving force behind the world’s most meaningful customer experiences. 

Our solutions make it possible for organizations to continuously and automatically create and deliver meaningful interactions when it matters most – consistently across all channels. 

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MISSION

Together, we focus on delivering solutions that create relevant and personalized interactions. 

Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.   Our solutions make it possible for organizations to continuously and automatically create and deliver meaningful interactions when it matters most – consistently across all channels. 

Quadient has a proven track record for developing, deploying, and supporting dependable solutions. We understand the trends in the market, listen to customers, and respond with relevant innovation. Every year, Quadient turns approximately 8 billion business interactions into meaningful, personalized experiences. 

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Epic Together

We all have a part making our strategy and brand successful. At Quadient, we must live by our values, every day and in everything we do, to deliver our brand promise to the market: simplify the connection between people to what matters.   

Being "Epic. Together." is embracing and driving change to better serve our customers as one unified organization. It is being passionate in all that we do and bring ideas to life. It is leading by example, constantly innovating and collaborate like crazy. And it is thinking beyond our own teams – for the company, customers, partners, and community.  

These are the EPIC values we live by.  

Our values

Empowerment

We are adventurous, creative, and open-minded.
We embrace and drive change.
We act with knowledge, trust, and confidence to better serve our customers.

Passion

We are passionate in all that we do.
We make work fun and exciting by being part of a team that makes a difference.
We are determined to drive customer success.

Inspiration

We bring ideas to life.
We lead by example and constantly innovate.
We strive, regardless of level or title, to exhibit leadership in our personal and group activities.

Community

We collaborate like crazy.
We think beyond our own teams - for the customers, partners and community.
We care about our communities and the environment.

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

96% customer satisfaction rate