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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Blog

How WS Audiology boosted business by making the customer king


WS Audiology used Quadient AR by YayPay to optimise their accounts receivable process with a priority on customer experience. The result? A significant DSO reduction.

Article

Luxury Meets Logistics: Quadient Launches PREMIER Locker for Upscale Multifamily Communities


The PREMIER Locker’s sleek, modern aesthetic is designed for luxury multifamily communities looking to differentiate themselves with high-end amenities.

Analyst Report

IDC Customer Connection: DBS Bank


Read how DBS Bank is prioritizing "Humanistic Banking" in the wake of the COVID crisis. Download the report to read the full interview.

Event

Live Webinar: Navigate postal increases and maintain profitability


Discover how healthcare organizations modernize mail to support HIPAA compliance, lower costs, and improve patient experience in just 30 minutes.

Webinar

Building the AP Automation Business Case Today


Learn how to build a stronger AP automation business case with clear ROI, risk reduction, and leadership-ready messaging in this on-demand webinar.

Article

Quadient Partners with MFG in the UK, Expanding Innovative Open Locker Network


Quadient announces a new partnership with Motor Fuel Group, one of the UK’s leading independent forecourt operators, to host Parcel Pending by Quadient Open Network Lockers across the UK.

Event

LIVE Webinar: The Compliance Conundrum: Navigating regulatory chaos in a fragmented world


Learn how to cut compliance risk, unify processes, and automate secure communications in this 30-minute live webinar

eBook

Power Up Your Document Management


In this eBook, we’ll explore 13 compelling reasons to select SaaS for your document management needs.

Webinar

AP Fraud Files: Famous Frauds


History’s most infamous accounting frauds hold valuable lessons for today’s finance professionals. In this session, you’ll examine the cases of Enron, WorldCom, and Waste Management—unpacking the red flags, control failures, and oversight gaps that allowed them to unfold. Walk away with practical strategies to protect your organization from similar risks.

Webinar

Cost of Waiting for AI: What finance teams lose in 2026


See how AI-driven AP and AR automation reduces costs, accelerates processing and frees finance teams from repetitive work.