Veolia optimises its communications with Quadient Inspire

With 90% of its communications linked to billing, Veolia needed to modernise its tools to meet growing business demands while keeping timelines and costs under control. The wide range of channels used (email, SMS, mail) required centralisation and harmonisation to boost overall efficiency.

Thanks to the Quadient Inspire solution, implemented with our partner VILT, Veolia was able to:

• Optimise its processes: the solution makes it possible to apply real-time changes to invoices, avoiding lengthy rebilling cycles.
• Accelerate time to production: timelines are reduced, enabling greater responsiveness.
• Centralise and unify its communications: Veolia improves the consistency of its interactions while continuing a gradual digitalisation approach of 10% per year.

Today, 22 million communications are managed each year in an efficient, centralised way.

In this video, discover how Veolia transformed its billing communications to deliver an improved customer experience.