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      Recession-Proofing Your Customer Communications Management Budget

      Insider's guide to keeping your CCM software investment on-budget

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      Center Your Digital Strategy On Customer Outcomes

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      What is Customer Communication Management?

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      Thumbnail of eBook: Recession-Proofing Your CCM Budget
      eBook

      Recession-Proofing Your Customer Communications Management Budget

      With technology vendors ramping up contractual audits to offset inflation, it's critical to prepare today in order to protect your CCM budget. This eBook looks at how to prevent and respond to surprise billing, as well as how to assess the long-term viability of your current solution.

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      Analyst Report

      Center Your Digital Strategy On Customer Outcomes

      Today, an effective digital strategy must be motivated by customer value creation. Learn how to design a digital strategy for the benefit of your customers with complimentary Forrester report access.

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      White Paper

      Planning for Recessionary Software Audits

      As more software companies get acquired by private equity firms, and as inflation increases, tech vendors are turning to license audits as a way to protect profits. Discover the two key license enforcement approaches and how to effectively challenge them.

      Upcoming events
      Innovation Day Sydney 2023
      Thursday, Mar 9th 2023

      Innovation Day Sydney 2023 - Customer connections & the experience economy

      In view of the overwhelming attendance and positive feedback the last edition of this event received, Innovation Day is returning to Australia on March 9, 2023. Innovation Day will be held in Sydney, an exclusive one-day conference on March 9, 2023 (Thursday) at the stunning View by Sydney, Walsh Bay.

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      Quadient designs and delivers app to help doctors and nurses in Czech Republic

      Learn more about how Quadient developed and delivered an app to help doctors and nurses in Czech Republic.

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      Quadient breaks into the CXM market…

      Check out this report about Quadient's entry into the CXM market and how it became the latest vendor profile in IDC's report.

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      Packing Up For Spring Conference Season

      Spring conference season is here. Discover the top conferences you should be at, where Quadient business leaders will be attending and speaking.

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      As organizations reflect, digital transformation becomes an imperative.

      Reflection is natural at a time like this. Quadient's helpful resources can help you reflect on digitizing your business.

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      One world, one partner: Procurement solutions for global, omnichannel communications

      Discover how global companies can find an effective way to manage a purchasing process that involves multiple suppliers. Find out more!

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      A Message From our Chief Solution Officer, CXM Amid the COVID-19 Crisis

      As businesses continue to be impacted by the ongoing pandemic, we would like to assure you that the Quadient CXM organization has a Business Continuity Plan (BCP) in place to ensure we are able to continue to support and service our Inspire customers and partners.

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      Journey Mapping Has Evolved. Are You Keeping Up?

      Your customer journey mapping must evolve into customer journey management. Discover all of the tools you need to adjust at Quadient.

      I’m Excited About R14 RU?
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      I’m Excited About R14 RU?

      Discover how your organization can get started with the lineup of Quadient Inspire solutions. Contact us today to find out more.

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      How to modernize Child Support Enforcement (CSE) programs without breaking the bank

      Explore the struggles currently faced by Child Support Enforcement (CSE) agencies, and how Quadient Inspire provides a cost saving solution for you.

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      How Insurance Companies Can Decide on Which CX Metrics to Use

      Discover the best ways that insurance companies can decide which CX metrics they use. This handy guide by Quadient has all of the info you need.

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      How to Fine Tune Your Customer Journey Mapping

      Generational journey mapping provides valuable insight into the preferences of an overall group, but you must also probe beyond the generalities.

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      How to Expedite CCM Platform Consolidation and Adoption

      Delays in CCM platform consolidation and adoption are not good. Discover how to expedite these processes in this handy guide by Quadient.

      How to Deliver CX That Appeals to a Multi-Generational Customer Base: We Asked Experts From Around the World
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      How to Deliver CX That Appeals to a Multi-Generational Customer Base: We Asked Experts From Around the World

      Learn how to deliver exceptional CX for a multi-generational customer base from global business experts - Quadient has all the resources you need.

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      How Customer Experience Gets Overlooked in Analyst Reports

      Take a look at the process of Analyst Report creation and see how Customer Experience is overlooked. Find out if you need to select a new CCM system!

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      How the 'connected customer' determines your CX strategy

      In order to better understand the connected customer, businesses have to first take inventory of their customer communications. It’s important to be aware of the purpose of those communications. For example, the insurance industry historically communicated through phone interactions related to billing and claims.

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      Guest Blog: Transform the Billing Experience with Personalized Video

      To meet new expectations and stay ahead of the pack, companies must adapt to the new realities surrounding them.

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      Guest Blog: Strategy for Success with Quadient Agile Template Development

      Macrosoft and Quadient both want you to get value and expected business outcomes from Inspire as soon as possible.

      Guest Blog: The Simplest Solutions Tend To Be The Most Effective
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      Guest Blog: The Simplest Solutions Tend To Be The Most Effective

      Quadient provides an incredibly powerful set of tools. Discover Quadient Inspire - a simple yet incredibly effective business solution from Quadient.

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      Guest Blog: Quadient Inspire Days 2019

      Macrosoft was pleased to learn of the rapid growth trajectory Quadient Inspire continues to enjoy year after year. We learned from many real-life client case studies.

      The Future of Customer Communications: 18 Unique Perspectives
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      The Future of Customer Communications: 18 Unique Perspectives

      Learn about the future of customer communications and key trends to watch for from 18 industry leaders in this e-book from Quadient

      Driving great customer experience: Three ways technology can help insurers overcome disruption
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      Driving great customer experience: Three ways technology can help insurers overcome disruption

      Your insurance business needs to overcome disruption. Discover three key ways to do that with the use of new and emerging technologies.

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      Don’t Want to Write That CCM RFP? Let an AI Help

      Why not let AI handle the bulk of the RFP writing process? Learn how to get started in this guide from Quadient's business experts

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      Don’t Sweat It: Quadient Inspire R14 Makes Connectivity and Scaling a Cinch

      Discover how Quadient Inspire R14 makes purchasing a new CCM platform a breeze. Contact us today for your organization's solution.

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      Do you need the “Handbook for the Recently Acquired?”

      Learn from leading Quadient business experts whether or not you really need the "Handbook for the Recently Acquired"

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