How a fast-growing professional services firm transformed efficiency and customer relationships

Challenge

A rapidly expanding company in the professional services sector, serving the healthcare industry, faced growing inefficiencies in its accounts receivable (AR) processes. Their homegrown ERP system was never designed to manage collections at scale, leading to an overwhelming manual workload.

With invoice volumes reaching 100,000 per month, the AR team struggled with:

• Time-consuming, labor-intensive processes
• Delayed cash flow and increasing past-due accounts
• Frustrated customers due to inconsistent communication
• Burnout among team members, making it difficult to scale

Recognizing the urgent need for automation, the company sought a modern AR solution to streamline operations, improve visibility, and enhance customer interactions.

Solution

The organization adopted Quadient AR, a powerful automation tool that eliminated manual bottlenecks and optimized AR workflows. With intuitive automation capabilities, the team could:

• Automate invoice generation, payment tracking, and cash application
• Gain real-time visibility into collections to improve decision-making
• Enhance customer communication with automated statements and payment reminders
• Reduce manual effort, freeing up resources for strategic initiatives

Results

Implementing Quadient AR transformed the organizations' AR operations, achieving remarkable efficiency improvements:

• Cash application processing time reduced from two days to just one hour
• Eliminated past-due invoices over 60 days
• Faster response times to customer inquiries
• Enhanced customer relationships with seamless communication
• Streamlined end-of-month financial processing

"Quadient AR has completely changed the way we manage our AR. We’ve significantly reduced our workload, improved cash flow, and now provide a better experience for our customers."
— Director, Accounts Receivable