Quadient’s latest release of Inspire helps companies “Realize the Possible”
Customers realize new ways to achieve a bold CX strategy that boosts resilience
Tami May
May 31, 2023
3 Minutes
With 2023 dubbed “the year of uncertainty,” it is exciting to see Customer Experience Management (CXM) software like Quadient’s latest release of Inspire (Release 16) deliver innovation and automation designed to help organizations be resilient as they navigate the current economic headwinds.
The new capabilities of Inspire R16 help organizations unlock new customer experience possibilities by reducing many of the traditional limitations of Customer Communications Management (CCM) software surrounding deployment, integrations, content creation, and omnichannel orchestration. Things you thought were not possible, are now possible. Things you thought would be time-consuming, can be done faster. Inspire R16 empowers you to manage less and innovate more by providing faster and easier ways to deploy, integrate, and create empathetic, journey-centric customer communications.
The release includes hundreds of new capabilities that increase the power and versatility of Inspire by providing: MORE cloud. MORE automation. MORE control.
For customers wondering what it means to experience more cloud, automation, and control, below is a brief overview of the key features and benefits:
More cloud
Inspire has taken its world-leading “any-prem” offering to the next level, giving customers even more cloud deployment options with support for Amazon Elastic Container Service (ECS) and the launch of a Quadient-hosted registry for accessing container images of Inspire software. No other vendor offers packaged deployments for Azure Kubernetes Service (AKS), Amazon Elastic Kubernetes Service (EKS), and Amazon ECS, plus the ability to distribute the containers themselves. Whether you wish to manage Flex on your own servers, in a public cloud, outsource cloud hosting & management, or run in parallel with our SaaS CCM solution (Inspire Evolve) as a hybrid model—Quadient has a deployment option for every infrastructure need.
More automation
R16 introduces a number of new Scaler accelerators and connectors to enable data-driven process automation and omnichannel orchestration, including Salesforce integration with journey mapping (Inspire Journey), Apache Kafka integration, and a new Events API in the Omnichannel Orchestration (OCO) application. With new ways to integrate enterprise and third-party data, Inspire customers can expand their journey insights, automate production processing, and enable event-driven omnichannel orchestration. Connecting to real-time channel insights, the new Omnichannel Orchestration (OCO) Event Trigger allows for virtually any channel event (QR scan, form submission, link visit) to auto-trigger customized delivery workflows with little to no coding.
More control
Business users can create interactive communications that are design and readability optimized in less time. New Inspire Interactive features, including grammar check and readability scoring, dynamic charting, multi-document editing, and ready-made email design components, simplify and enhance content creation. The new content creation and editing features are coupled with advanced quality control capabilities, including revision & change tracking, and automated testing tools (Inspire Compare). Together, these capabilities allow business users to create visually impactful, compliant communications without help from IT.
Inspire Customers Are Fast to Act on the R16 Innovation
The excitement is real for Inspire customers, as evidenced by the 200+ early adopters sharing their Inspire R16 First Adopter badges on LinkedIn and the more than 600 customers who attended the “What’s new in Inspire R16” webinar.
If you are not using Inspire, perhaps now is the time to consider. If you want resilience and “more possibilities,” then we encourage you to explore how Inspire can help you unlock the ROI of CX-driven loyalty powered by the world's most agile CCM processes. Don't let your CX fall flat in the face of uncertainty—rise to the occasion with defining innovation that fosters the loyalty needed to help your business thrive amid turbulent times.
Explore the possibilities and kickstart your upgrade today: www.quadient.com/inspire-r16
Tami May
Director, CXM Product Marketing
Ms. May has more than 20 years of product marketing experience working for Fortune 500 companies, including IBM and Hewlett-Packard, as well as start-up firms, such as Exstream Software and DataBeam. Her experience includes a wide range of strategic marketing and communications initiatives, including awareness and preference brand building, as well as the development and execution of go-to-market strategies for key industries, including insurance, financial services, and utilities. For the last 14 years, Ms. May has focused on bringing Customer Communications Management (CCM) solutions to market to improve the customer experience and propel digital transformation.
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