How Automation Impacts Document Workflow: A Pilot Study
Learn how to integrate document automation into your customer communication strategy as an investment in your future, to help maximize resources, remain competitive, and succeed in the long run.
Many small to medium-sized businesses still rely on repetitive manual processes to send critical transactional documents such as invoices, statements, notifications, and contracts. An optimized mail workflow meets the needs and requirements of the business, its customers and makes the most of internal human resources. This white paper explores and compares the business outcomes and impact of using manual, partial and fully automated to complete; outbound document workflow. How much does employee engagement have to do with customer experience? And which scenario has the potential for the most errors? You might be surprised.
In this white paper, we will examine:
What is Business Process Automation (BPA)?
How BPA Relates to Outbound Mail Processes
A Pilot study including Methodology and Materials
A Review of Manual Preparation and Manual Processing
Qualitative Observations and Insights
Managing Partial Process Automation
Qualitative Observations and Insights
Compounding Errors
Error Typology and Potential Impact
Integrating Full Process Automation
Additional Automation Alternatives
An Employee’s Point of View
The Way Forward
Download the white paper to learn more.
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