Santander Bank UK: Taking onboarding to the next level

Santander Bank UK Analyst Report

Santander Bank UK was recognized with a 2019 Celent Model Bank Award for their cutting-edge Corporate Digital Onboarding (CDO) experience through the use of digital forms powered by Quadient Inspire.

Key achievements include: • Greatly improved customer experience • Significant reduction in onboarding and customer data entry time • Single digital communication at the point of account opening • Improved back office performance

Santander UK recognized the power of excelling at client onboarding: competitive differentiation at the beginning of the relationship, and expedited customer engagement and service utilization. They built a cutting-edge Corporate Digital Onboarding (CDO) thanks to their comprehensive, customer- and employee-centric approach, use of dynamic digital forms with Quadient Inspire, API-based services, and RPA functionality.

This Celent case study examines the implementation and how Santander UK is leveraging Quadient Inspire to improve their commercial onboarding process.

Download a copy of the case study to learn more.

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