Customer journey management’s key role in successful customer experienceThursday, Jan 28th 2021
Today’s business climate is consumer driven. It’s evolving quickly and demanding continuous optimization. Customer experience is no longer table stakes; excellent CX is your organization’s most...
How Touchless Claims Processing Enables Insurers to Improve CX and Business OperationsTuesday, Dec 15th 2020
By combining telematics and AI with their CCM platform, insurers are creating a touchless claims process that enhances CX and business operations.
Three lessons COVID-19 taught us about successful crisis communications in the Healthcare IndustryMonday, Dec 14th 2020
Sharing prevention information, costs for testing and treatment, vital information about the disease and how it spreads – our members and patients relied on regular, accurate and accessible...