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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Blog

The best-kept secret for growing incremental revenue for Print Service Providers:


Discover the best-kept secret to boosting profitability for print service providers (PSPs). Learn how expanding into high-value mail services and investing in automation technology can transform your business. Uncover strategies to secure new revenue streams, enhance profit margins, and achieve sustainable growth. Read on to learn how you can rejuvenate your operations and stay ahead in the competitive market.

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Top online resources for CFO and finance executives


Staying ahead in the finance function, both professionally and personally, requires access to the best insights, tools, and advice. It also means finding and using those resources.

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Accelerating Insurance Claims Processing: Unlocking the Power of AI-Driven Communication


How can insurance companies leverage AI to accelerate claims processing?

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Keeping it Simple: The Top 4 Business Benefits of Customer Communication Management


Here we will highlight four fundamental ways in which CCM will improve your business.

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Why unsupported customer communications software is a ticking time bomb for your business


Learn why businesses should prioritize change instead of risking unsupported customer communications management (CCM) software.

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Unleashing the Power of the Managed Service: A Game-Changer for Customer Communications Management


Learn how a Managed Service deployment model allows you to rapidly realize the benefits of CCM in the cloud without any burden on your IT teams.

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Quadient customers are NPS leaders in the US Health Insurance market


Forrester’s recent Trends Report, “The US Net Promoter Rankings, 2022: Net Promoter Scores And Rankings For 221 Brands Across 13 Industries” includes information about trends in NPS scores for key industries.

Blog

Quadient is going to the dogs at Community Summit 2024!


Quadient AR and Quadient AP are excited to be a part of Community Summit 2024, the largest independent innovation, education, and training event for Microsoft business applications.

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Five CXOs share their biggest challenges and how they overcame them


Check out our Ebook and explore more of the challenges your fellow customer experience executives are facing and how they are dealing with them.

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It's not just business, it's personal


Find out why personalization now ranks right up at the top of marketing focus areas - beating out items that have been dominating CMO priorities for many years.