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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Blog

What are the roles and responsibilities in accounts payable?


Discover the responsibilities, required skills, job description, and average salary for an AP specialist and a controller within an account payable team.

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What AR Self-Service Means To Your Customers


A cloud-based, self-service portal for your customers offers layers of benefits for all parties. Learn more what AR Self-Service Means To Your Customers

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How AI accelerates invoice processing for accounts payable teams


Artificial intelligence and machine learning enable teams to take invoice processing from a manual process to a fully automated one. Find how it works.

Blog

Six ways to save time and money on outgoing mail


Postage costs continue to rise. These costs can quickly add up and take a big bite out of your budget, especially during peak mailing and shipping periods. However, you can invest in some simple and scalable solutions to help you take charge of your mailing and shipping process.

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The Pentagon, cannabis and UHart: 2023’s biggest accounting fails


Take a look at four of the worst accounting fails of 2023. Read our blog to learn from their mistakes, and find out how not to end up on next year’s list!

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Do windowed envelopes put customer privacy at risk?


While windowed envelopes are synonymous with transactional mail, they hold potential risks. Learn how to deliver a compelling as well as compliant customer experience with on-envelope printing. Ensure secure and accurate customer communications and prevent costly surprises with Quadient's digital printing, document, and mailing automation solutions.

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6 Reasons Why Your Sales Team Should Work With Your AR Team


Despite working on a connected workflow, sales and finance teams collaborate too infrequently within companies. Here are 6 reasons why they should work together.

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The Check Challenge: 4 Paper Payment Problems (And How To Fix Them)


Today, customers expect digital experiences and check payments offer the opposite. Let's examine 4 paper payment problems and how you can fix them.

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Part 4: Why Quadient AR by YayPay's payer analysis is the best in the business


Having a clear view into when your invoices are going to be paid is important. YayPay’s payer analysis enables AR professionals to accurately predict this.

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What Is Best Possible DSO?


While Standard DSO measures current and overdue invoices, Best Possible Days Sales Outstanding (or Best DSO) measures only current invoices. Learn more!