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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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How long should I keep my accounts payable records?


Keeping accurate and well-organized records is a legal requirement and key for efficient operations. Learn how long and what accounts payable records to keep.

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What is customer communications management (CCM) in 2026?


Customer communications management (CCM) in 2026 is the strategy and software that helps organizations design, deliver, and govern customer communications across channels using data, automation, and AI.

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Simplify Customer Communications: Reducing the Cost of CCM Software Ownership


Owning CCM software doesn't have to involve a complex array of IT costs that fluctuate year to year. Learn how to streamline costs into one low, fixed annual fee.

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What ‘The Office’ teaches us about accounting


A relatable scenario from “The Office” showcases the real implications of manual accounting errors. Discover what to do instead for visible audit trails.

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Optimize These Four Accounting Workflows to Save Costs


Replacing manual accounting tasks with automated solutions can save time and money. Here are the 4 accounting processes your business should automate.

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A Buyer’s Guide: How to Choose Your Accounts Payable Automation Software


Are you researching accounts payable automation solutions? Here are some key features to look for in a robust and reliable AP automation software.

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Days Sales Outstanding (DSO): What is it, Formula, & How to Improve it?


DSO is one of the most important metrics in AR. We take a look at what Days Sales Outstanding (DSO) is, how you calculate it, and what a good DSO number is.

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Acquisition of Frama: Supporting Quadient's mission to help businesses digitalize customer communications


Alain Fairise, Chief Solution Officer Mail-Related solutions, comments on the acquisition of Frama, a key player and long-term partner providing mail and document management solutions.

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Discover the top mail automation trends for 2026, including hybrid delivery, cloud workflows, compliance, and cost optimization. Learn best practices to improve accuracy, reduce costs, and deliver reliable customer communications.

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Considering AP automation? The barriers aren’t as big as you think


Thinking of automation? The potential barriers to automation of AP process aren't as big as you think. Here are some common questions