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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Blog

Preventing Fraud, Waste, and Abuse with Smarter Communications


To combat fraud, waste, and abuse, HHS agencies need more than audits—they need effective, modern communication tools. See how Quadient Inspire Evolve empowers agencies to deliver timely, accurate, and personalized outreach.

Blog

Surrounded by excellence - welcoming 21 new EDPs to Xplor


Welcoming 2q new EDPs to Xplor. Click here to learn more.

Blog

Choose the Right Mail Service: First-Class Mail® or Priority Mail®


Discover the key differences between First-Class Mail® and Priority Mail®, and which mailing solutions are the best choice for your organization

Blog

Top 5 Reasons to Use A Franking Machine


When it comes to managing mail nothing works like a franking machine...

Blog

The Intersection of Behavioral Science and Customer Communications


Integrating behavioral science into client communications, agencies can transform how they connect with clients, ensuring their messages resonate and drive meaningful outcomes.

Blog

Major Award for OMS-500: Product of the Year 2014


MS-500, our output management solution, has been chosen as “Product of the Year” for 2014. Find out how the MS-500 can help your business.

Blog

No Paper Checks, No Problem


When you eliminate physical checks, you accelerate the order-to-cash cycle. And that equals money in your bank. Our newest blog post explores how you can significantly diminish your reliance on paper-based payments by helping your customers confidently and comfortably switch to electronic payments via flexible options and proactive education.​​​​​​ Learn how you can eliminate physical checks, you accelerate the order-to-cash cycle.

Blog

24 ChatGPT prompts for accountants


ChatGPT can assist you with a wide range of accounting tasks, including answering regulatory questions and generating templates. Explore these 24 must-try prompts.

Blog

Why Wait? Incremental CCM Modernization Delivers Immediate Impact


Learn how an incremental modernization approach allows you to rapidly transform client communications without overhauling legacy systems.

Blog

Flat Rate Boxes: Sizes, Prices, and Benefits


Learn everything you need to know about flat rate boxes - what they are, what sizes they come in, where to get them, and if they're right for your business