How a global manufacturing company found faster resolution for short payments, skipped invoices, and disputes

Challenge

The Star Pipe Products team had fragmented, time-consuming internal processes and desired a simpler system that provided a complete account overview. They wanted one space to address short payments, overpayments, statements, payment reminders, and disputes with ease and efficiency. Their ERP alone wasn’t enough to handle the specific workflows they needed, and having that visibility in a single central location was essential to the team.  

Solution

The team evaluated several vendors but ultimately chose Quadient AR for its user-friendliness. It easily integrated with their existing ERP to optimize their current processes. Onboarding, training, workflow setup, and customizations added extreme value for the team.  

Results

• Faster resolution for short payments and skipped invoices

• Disputes resolved faster through ‘disputes module’ - significant cut in chargeback costs, and improved payment systems performance

• Issuing customer statements has been reduced from 15 minutes to 1 minute per customer

• Customer aging that previously took a day or more now takes a few hours or less

• Reports that formerly took the team seven days to produce now take two days