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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Decide what happens next


Discover the keys to assess a financial automation platform

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The cost of the current state


Its may seem easy to rely on your current way of managing accounts payable and accounts receivable, but what is the long-term cost of business as usual?

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What a true collect and pay system looks like


Discover the key elements that are essential to a transformative collect-to-pay system

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AP starts before the invoice


AP control starts before the invoice. Connect purchasing, approvals, receiving and payment to improve spend visibility, control and forecasting.

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When extending the ERP becomes more complexity than control


Determine whether extending the ERP strengthens AP or adds complexity. Configuration may help, but workarounds and customization can create long-term costs.

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Maximize what you have


Before replacing AP technology, assess existing controls, process gaps and hidden costs. Improve what you have, then identify where structural limits remain.

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Integration without the complexity


Strong AP integration connects systems, preserves transaction context and reduces manual handoffs, helping finance maintain visibility from purchase through payment.

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The consequences of inherited spend


AP can’t protect margin if control starts at the invoice. Connect purchasing to payment to prevent leakage, enforce terms and protect savings.

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Prove the platform can work in the real world


Don’t judge AP platforms by feature lists alone. Test real scenarios, validate integration and implementation needs, and use customer evidence to assess fit.

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Keep the transaction context intact


AP needs more than invoice data. Connected transaction context gives finance visibility into approvals, changes, receipts and payments to resolve exceptions faster.