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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Blog

How SAP S/4HANA Users Can Get the Most Out of AI in 2025


A look at how artificial intelligence is transforming finance for SAP S/4HANA users.

Blog

Part 2: Why Quadient AR's payment process is the best in the business


Quadient AR provides a perfect payment process, offering features that help your business get paid faster, while improving the AR experience for your customers.

Blog

What I need to know about USPS® Intelligent Mail Indicia


USPS now requires all new mailing systems meet the IMI standards as the mailing systems go to market. Find out what you need to know about these new standards

Blog

Which CCM platform should you choose in 2026?


A 2026 CCM software comparison with the top platforms buyer’s shortlist, a 4-step selection checklist, and a side-by-side comparison to help guide your decision.

Blog

Relieve Compliance Stress: A Modern CCM Platform is Just the Medicine


Not being compliant can put an entire organization at risk. A CCM platform allows Compliance Officers to rest easy.

Blog

Why direct mail works in the digital age


While email, text messaging and social media platforms provide compelling ways to interact with customers, direct mail still has a significant role to play. The key to successful communications is getting the right channel mix.

Blog

Quadient Leads in Omnichannel Orchestration & Journey Management: Aspire Leaderboard


The Aspire CCM-CXM Leaderboard 2022 ranked Quadient the top vendor for Journey Management and Omnichannel Orchestration. Discover the benefits of having both capabilities in one CCM solution.

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Quadient Recognized as One of 13 Notable Customer Journey Mapping Platform Vendors


Learn why Quadient was named a Notable Customer Journey Mapping Platform Vendor and how we support a broad array of extended use cases to drive next-level customer experience management.

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Creating Emotionally Resonant, Compliant Communications with AI-driven CCM


Learn how modern Customer Communications Management (CCM) platforms offer advanced AI capabilities that enable the rapid creation of empathetic, compliant communications at scale.

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Family Engagement: The Key to Positive Child Welfare Outcomes


Family engagement in child welfare processes and decision-making is key to driving positive outcomes. Discover three ways CCM solutions like Inspire Evolve increase family participation and collaboration across the case management journey.